Gym Merch
Gym Merch

BODY MATRIX

Club Rules & Policies Manual

Version 1.0

Effective 1 September 2026

Welcome

Body Matrix is a privately owned Membership gym & coaching facility.

Our purpose is to provide a safe, respectful and results-focused environment where members of all ages, backgrounds and experience levels can train without intimidation.

Every member contributes to the culture.

Treat the gym as if it were your own.

1. Respect

Members must:

  • treat everyone with courtesy and respect

  • follow reasonable directions from staff

  • avoid behaviour that intimidates or harasses others

  • use appropriate language

  • respect personal space

Body Matrix has zero tolerance for:

  • abuse

  • discrimination

  • harassment

  • bullying

  • threatening behaviour

  • violence

Membership may be suspended or terminated immediately for serious misconduct.

2. Equipment

Please:

  • Return equipment after use.

  • Leave Barbells and settings how you found them.

  • Do not deliberately drop weights unless specifically designed equipment is being used safely.

  • Report damaged equipment immediately.

  • Treat the equipment with care and respect.

  • Deliberate damage may result in repair costs and cancellation of membership.

3. Hygiene

Members must:

  • wipe equipment after use

  • wear appropriate training attire

  • wear enclosed footwear unless participating in approved barefoot lifting

  • use a towel where practical

  • maintain good personal hygiene

4. Photography & Recording

Body Matrix values the privacy of every member.

Photography, filming and audio recording are only permitted:

  • with prior approval from management; and

  • with the consent of any identifiable person being recorded.

Recording must not:

  • interfere with other members

  • obstruct equipment

  • create safety hazards

  • disclose confidential business information or intellectual property

Management may require recording to cease if these conditions are not met.

Professional content creation requires prior approval.

5. Social Media

We encourage members to celebrate their progress.

Please be respectful.

Do not post content that:

  • identifies another member without permission

  • damages the reputation of another member

  • misrepresents Body Matrix

Constructive feedback is always welcome directly.

6. Coaching

Body Matrix coaching is designed to produce long-term results.

Members are encouraged to:

  • attend consistently

  • communicate openly

  • complete assigned programs

  • participate honestly

Results depend on many factors including attendance, nutrition, recovery and individual effort.

7. Personal Training

PT sessions begin at the scheduled time.

Late arrivals reduce session length.

48 hours' notice is required to cancel or reschedule.

Late cancellations or missed appointments may be forfeited.

8. Group Classes

Bookings may be required.

Members arriving late may not be admitted where safety would be compromised.

Please advise staff if you cannot attend.

9. Health & Safety

Members must:

exercise within their ability

inform staff of injuries

stop exercising if they feel unwell

seek medical advice where appropriate

Staff may stop any activity considered unsafe.

10. Medical Conditions

Members must keep their medical information reasonably up to date.

If your health changes significantly, please notify us before continuing your program.

11. Guests

Guests are welcome every Thursday, with prior approval and completion of the GymMaster app.

Guests must comply with all Club Rules.

Members are responsible for their guests.

12. Children

Children must remain supervised at all times.

For safety reasons, children are not permitted in training areas,

unless participating in an approved, trainer-supervised activity.

13. Lockers & Personal Property

Use lockers where available.

Do not leave valuables unattended.

Body Matrix is not responsible for loss or theft except where required by law.

14. Membership Cards & Access

Memberships are personal.

Do not:

  • share access

  • allow tailgating

  • permit another person to enter using your membership.

  • Doing so may result in cancellation.

15. Drugs & Alcohol

  • No illegal drugs.

  • No intoxication.

  • No performance-enhancing drug dealing.

  • Smoking and vaping are prohibited inside the premises.

16. Emergencies

Follow staff instructions immediately.

Emergency exits must remain unobstructed.

Report hazards immediately.

17. CCTV

Body Matrix operates CCTV for:

  • security

  • member safety

  • protection of property

  • incident investigation

Recordings are managed in accordance with our Privacy Policy.

18. Digital Services

Members may receive:

  • booking confirmations

  • appointment reminders

  • membership notices

  • billing notices

  • coaching resources

  • educational content

  • where consent has been given:

  • newsletters

  • promotions

  • special offers

Members may unsubscribe from marketing communications at any time.

19. GymMaster App

Members should maintain:

  • email

  • mobile number

  • emergency contact

  • profile photograph

Keeping your information current helps us provide better coaching and safer service.

20. Lost Property

Items left behind may be disposed of after a reasonable period.

21. Complaints

If something isn't right, tell us.

We will always attempt to resolve concerns promptly and fairly.

Complaints may be made:

in person

by email

in writing

without fear of retaliation.

22. Changes to these Rules

These Club Rules may be updated from time to time to reflect changes in law, safety requirements or the operation of Body Matrix.

The latest version will always be available on our website.

Thank You

Thank you for helping Body Matrix remain one of Melbourne's safest, friendliest and most respectful training environments.